Add Multiple Triggers option for single automation
in Automation
I'm working on scaling our Customer Success processes and it's been really challenging with automations in CS. It would be so helpful to have multiple triggers for an automation vs one single trigger and then apply it to customer segments.
Example: I want to send renewal email reminders to customers but I don't want the automation to trigger purely based on the days to renewal trigger.
Triggers - 60 Days to Renewal AND 10 days from last engaged
Segments - CSM's Customers
Action - Send email geared towards more engaged customers vs unresponsive
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