Allow Support Cases (via Jira, FreshDesk, Salesforce, etc. integrations) to Contribute to Score

It would be great if Open and Recently Closed support cases could be added to the combination score calculation in SuccessScore.
Ideally this would review the count of total cases visible in the application under the customer account, how long the cases have been open, and specific statuses.
This would allow us to impact SuccessScore, both negatively and positively, based upon the performance of the Support team. :)
Similarly, if we could give various pulse risk factors and success factors weight to allow them to contribute to the overall calculation, that would be insightful!