SmartCS AI™ Improvements - Maintenance

edited June 2024 in Product Updates

June 6, 2024 Release Notes

SmartCS AI™ Improvements

  • Added “Recommended Outreach for Customers Renewing in 30 days” template
  • Added “Usage Drop by 20% In The Last 30 Days” as a global template
  • Added “Customer’s Pulse Level Changed to Risk” as a global template
  • Removed “Pulse Set” metric on The Global Pre-sets to Reduce size of data analysis
  • Various SmartCS AI™ Prompt Presets Adjustments & Improvements
  • Moved SmartCS AI™ from Text Completion API to Message API

Customer Issues / Maintenance

  • Resolved 1:many Email "No Email Target" error if customer only has one contact
  • Revenue amendments were not calculating cARR correctly
  • Microsoft Dynamics Integration was not looking at filters

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