SmartCS AI™ Improvements - Maintenance

June 6, 2024 Release Notes

SmartCS AI™ Improvements

• Added “Recommended Outreach for Customers Renewing in 30 days” template
• Added “Usage Drop by 20% In The Last 30 Days” as a global template
• Added “Customer’s Pulse Level Changed to Risk” as a global template
• Removed “Pulse Set” metric on The Global Pre-sets to Reduce size of data analysis
• Various SmartCS AI™ Prompt Presets Adjustments & Improvements
• Moved SmartCS AI™ from Text Completion API to Message API

Customer Issues / Maintenance

• Resolved 1:many Email "No Email Target" error if customer only has one contact
• Revenue amendments were not calculating cARR correctly
• Microsoft Dynamics Integration was not looking at filters