SmartCS™, Task Notifications, Integration Updates and Maintenance

in Product Updates

March 14, 2024 Release Notes

SmartCS™

  • Switched over To Amazon Bedrock Engine and Deprecated OpenAI Integration
  • Updated Consent Form Terms of Service for Amazon Bedrock AI Engine

Collaborative Task Management

  • Resolved issue with Duplicate Notification Message Titles in the Task Comments Notification Email

Integrations - Google Calendar

  • Resolved issue where Deleted Calendar Appointments Are Still Showing up in the Task Calendar View and Engagements
  • Resolved Issue with wrong user assignments being set

Integrations - MS Dynamics

  • Added Push Engagement Email
  • Added Push Engagement Call
  • Added Push Engagement Meeting to Microsoft Dynamics
  • Added Push Engagement Note to Microsoft Dynamics

Integrations - FreshDesk

  • Tickets not pulling in properly for customers using a different object

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