CTM, SmartCS™ & ServiceNow Integration Updates

edited October 2023 in Product Updates

October 12, 2023 Release Notes

Collaborative Task Management

  • Clicking on the comment or attachment icon will now open the Task
  • Resolved issue when Task Assignee Modal wouldn't close Unless you assign another user to own the task
  • Link icons are now clickable in the Tasks

Integration - ServiceNow

  • Update Description on the ServiceNow Integration Card in Global Settings

SmartCS™

  • Increased the character limitation for prompts from 650 to 1000
  • Resolved issue where SmartCS™ in 1:Many was failing if there were tags in the text
  • SmartCS™ on The Grid and 1:Many was frequently closing without providing any output analysis
  • SmartCS™ on Customer Grid - The “question” was not updating in the saved preset

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