CTM, SmartCS™ & ServiceNow Integration Updates
October 12, 2023 Release Notes
Collaborative Task Management
- Clicking on the comment or attachment icon will now open the Task
- Resolved issue when Task Assignee Modal wouldn't close Unless you assign another user to own the task
- Link icons are now clickable in the Tasks
Integration - ServiceNow
- Update Description on the ServiceNow Integration Card in Global Settings
SmartCS™
- Increased the character limitation for prompts from 650 to 1000
- Resolved issue where SmartCS™ in 1:Many was failing if there were tags in the text
- SmartCS™ on The Grid and 1:Many was frequently closing without providing any output analysis
- SmartCS™ on Customer Grid - The “question” was not updating in the saved preset
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