New ServiceNow Integration & UI Adjustments

edited August 2023 in Product Updates

August 31, 2023 Product Release

ServiceNow Integration

  • New Support Ticket integration with ServiceNow Customer Incidents

UI Adjustments

  • Remove Extra Shading on the Priority Column in the New Task App
  • Sort Contacts and Teammates in alphabetical order on the Engagement app
  • Add Timeframe Context for Usage Data Column on the Grid

Maintenance / Customer Requests

  • Usage Graph Not Displaying For Customers When Certain Time Frames Selected
  • Unable to access all features on the “Due Date” pop-up when the recurring task value is enabled in the Task modal
  • Line Item Being Deleted in CS If Deleted in External CRM
  • The “Import/Export” menu was not shown after clicking the “Import/Export/Sync” button on the Integration Settings page

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