Pulse by Product Alerts to Assigned CSM
in Pulse
Add the ability to trigger notifications to a particular person (the Assigned CSM, their Manager, etc) when a product pulse is updated.
Scenario: we are asking our Product Success (PSM) team to help own the Pulse by Product section since they are the primary contact for the customer of that particular product. The CSM is responsible for the overall pulse and monitoring the Pulse by Product. Notifications (via email, in-app, and/or Slack) to ensure the Assigned CSM is aware if there is a significant change to the product pulse set by the PSM would be extremely helpful.
Ideal Workflows
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