Support Case Automation Integration - FreshDesk Example

Our organization uses FreshDesk to track support items for our clients, and it would be helpful if after X days, a task or SuccessCycle was created for the CSM to connect with Support, Development, or whatever internal group to see what the hold up was in the process.

It's helpful seeing all open items in the queue, but the option to have a support case time period be a trigger would be appreciated.

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