Has anyone leveraged a Segment integration?
Our VP of Product is looking into purchasing Segment (link), and she is looking to see if it could provide value to the Customer Success team.
I'm a little murky on the extra value it provides within ClientSuccess. We are an education-technology software company (B2B), and while we have a larger user base, most of them are "learners" rather than "instructors" who are the people typically added as contacts in ClientSuccess and own renewal decisions.
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