Common Use Cases for 1:Many in ClientSuccess
It's been really cool to see how all of our customers are using 1:Many Emails in ClientSuccess, I know it's one of my favorite features. Here are a few use cases we've seen folks use it for:
1) Product Changes - Product release updates, product changes, product use cases etc.
2) Account Transitions - If you have to change CSM assignments ie) Someone leaves, promoted, customers being reassigned due to segment changes etc.
3) Marketing Initiatives - Promoting upcoming webinars or events, advocacy participation, new content etc.
4) OOO Communication - CSMs taking days off, office closures, changes in availability etc.
5) Lifecycle Email Communication - Welcome emails, follow ups, renewal notifications, exec out reach, NPS or CSAT follow up etc.
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