Jira Integration to influence SuccessScore

We have JIRA IDs where we can view cases that customers have, but we want this support experience to be part of our success score equation. If we could have a more detailed integration with Jira, we could be able to factor in things like average resolution time per case, number of cases open, etc. It will get our CSMs from having to pivot into Jira to run these reports in another interface.