Voicemail or Call "Touch Only" Engagement Note

edited March 2021 in Engagements
Right now, there is no option to leave a VM note for customers. Having our team leave a phone call note for a proactive outreach will update both Last Touch and Last Engaged.
There's the workaround of leaving a manual email note which will only update Last Touch; however, we would want to see some sort of CSM report that could also track how many VMs or outreaches our team have made.
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